Business Intelligence Analyst

Job Summary

We are seeking a technically skilled and highly collaborative Business Intelligence & IT Support Analyst to design, build, and maintain dashboards. This person will also provide general IT support across the organization as needed. This role combines data visualization expertise with hands-on IT support, making it ideal for someone who enjoys both analytics and problem-solving in a dynamic environment.

Key Responsibilities

Business Intelligence & Dashboard Development

• Design, develop, and maintain interactive dashboards and reports.
• Partner with business stakeholders to gather requirements and translate them into clear, actionable visualizations.
• Ensure data accuracy, consistency, and performance across all dashboards.
• Optimize dashboards for usability, performance, and scalability.
• Develop documentation for dashboards, data sources, metrics, and definitions.
• Provide ongoing dashboard enhancements and support based on business needs.

Data & Reporting Support

• Validate and troubleshoot data discrepancies and reporting issues.
• Work with data sources (e.g., databases, spreadsheets, APIs) to ensure reliable data feeds.
• Support ad-hoc reporting requests and analysis as needed.

IT Support & Cross-Functional Assistance

• Provide mid-level IT support assistance including troubleshooting hardware, software, and application issues.
• Support other IT initiatives such as system upgrades, application rollouts, and user training.
• Assist with user access management, basic networking troubleshooting, and general system support.
• Collaborate with other IT team members to ensure smooth daily IT operations.
• Document processes, known issues, and solutions to support consistent IT service delivery.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or a related field (or equivalent experience).
• Experience building dashboards and reports using Focus BI or similar BI tools.
• Strong understanding of data visualization best practices.
• Working knowledge of databases, SQL, or data integrations.
• Experience providing IT or technical support in a corporate environment.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication skills with the ability to work with both technical and non-technical stakeholders.